---
title: "Automatically Add Items To Orders"
url: "https://www.docs.orderdispatch.co.uk/en/article/automatically-add-items-to-orders"
language: "en"
last_updated: "2026-02-25T11:49:46.558Z"
---

# Automatically Add Items To Orders

Learn how to automatically add a particular item to an order based on specific order conditions

## Auto-Add Items to Orders

The **Auto-Add Items** feature in Order Dispatch allows you to automatically add predefined items to orders when specific conditions are met. This is commonly used for:

-   Free gifts when customers spend over a threshold
-   Promotional inserts for specific sales channels
-   Complimentary items when orders are resent

This automation ensures consistency and removes the need for manual order editing.

### How It Works

When an order is synced from a sales channel (e.g. Amazon, eBay, Shopify), Order Dispatch evaluates your configured rule sets.

If the conditions in a rule set are met, the system will:

1.  Add the specified item(s) to the order
2.  Apply the defined quantity and price
3.  Continue evaluating other rules (unless configured to stop)

### Where to find it

The Auto-Add Items settings can be found in the main menu, under Settings, then Order Settings

![](https://cdn-assets.productfruits.com/0ac0f43d-a9aa-4963-94a5-8871cef6afd1)

### Rule Sets Overview

-   You can create **multiple rule sets**.
-   Each rule set can contain **multiple rules (conditions)**.
-   Rules can be configured to match:
-   -   **All rules** (AND logic)
    -   **Any rules** (OR logic)
-   A rule set can be configured to **stop executing other rules if true**, giving it precedence.

This allows for both simple and advanced automation scenarios.

In the example below, an order from 'ACME UK Shopify Store' with an order value over £50\* will have a CD player and batteries added to the order for free.

![](https://cdn-assets.productfruits.com/4df2a57e-5144-4bbd-beb9-517032f77e4c)\*currencies will not be converted, and will be the currency of the order, eg, GBP, AUD, USD, the value will be the absolubte value regardless of the store currency.

### Available Rule Conditions

#### SubSource

The specific account or store within a channel.

**Example:**

-   `ACME UK Shopify`
-   `Amazon EU Marketplace`

Useful when managing multiple stores on the same platform.

#### Reference

Matches text within the order reference.

Some channels append codes to order references which can be used to trigger item additions.

**Example uses:**

-   Add customs documentation item if reference contains `INT`
-   Add promotional insert for campaign codes

#### Order Status

Matches the type of order event.

Options include:

-   **New Order**
-   **Resend Order**

**Common use case:**  
Add a replacement item automatically when an order is resent.

#### Total Weight

Matches the total shipping weight of the order.

**Example uses:**

-   Add heavy-parcel documentation
-   Include special packaging for large shipments

#### Total Charge

Matches the total amount paid by the customer.

**Example uses:**

-   Free gift for orders over £50
-   Promotional insert for high-value customers

#### Item SKU

Checks whether a specific SKU exists in the order.

**Example uses:**

-   Add accessory when a main product is purchased
-   Include warranty card for specific items

#### Country

Matches the shipping destination country.

**Example uses:**

-   Add customs declaration items for international orders
-   Include region-specific marketing inserts

### Rule Execution Order & Precedence

Rule sets are evaluated in sequence.

If **Stop executing other rules if true** is enabled:

-   Once the rule set matches and items are added, no further rule sets will run.
-   This is useful when one rule should override all others.

**Example:**  
A rule adding a customs item for international orders may stop further promotional inserts from being added.

### Common Use Cases

#### 🎁 Free Gift Promotion

-   Condition: Total Charge > £50
-   Action: Add free gift SKU

#### 🌍 International Customs Item

-   Condition: Country ≠ UK
-   Action: Add customs declaration item

#### 🔁 Resend Order Replacement

-   Condition: Order Status = Resend Order
-   Action: Add replacement item automatically

#### 🛍 Channel-Specific Inserts

-   Condition: Source = Shopify
-   Action: Add branded leaflet

### Tips & Best Practices

-   Use **Stop executing other rules** to prevent duplicate inserts.
-   Use **SubSource** when running multiple stores on one platform.
-   Test rules with sample orders to ensure correct behaviour.
-   Keep rule sets organised and clearly named.