05/08/2026 - Automatic item removal. Added configurable rules to remove matching items from orders automatically, with company-wide settings and an order-log entry.
05/08/2026 - Duplicate-SKU protection and inventory restoration. Manual item creation and inventory imports now recognise deleted items with the same SKU. The manual flow offers restoration; imports explain when an existing item must be restored or a different SKU used.
05/08/2026 - Protection for picked orders. Restored the restriction on editing orders after they have been picked.
05/08/2026 - Fixed file selection so the download action retrieves the selected document.
July 2026
24/07/2026 - Inventory import history. Added a history screen with import results and saved copies of uploaded inventory files.
24/07/2026 - Bulk composite-product management. Added an import workflow to create and update product compositions, or remove a composition to return the parent to a physical product, with validation of eligible products.
24/07/2026 - Flexible inventory imports. Corrected validation of unmapped columns. SKU is the required mapped field; other columns are validated when included.
16/07/2026 - Container carton validation. Improved validation of carton dimensions and weights when creating or editing container stock-in lists.
16/07/2026 - Search guidance. Added initial guidance on the Inventory and Processed Orders screens explaining that a search is needed to load results.
16/07/2026 - Claims overview. Added a central view of courier claims, including status, value, tracking information and expandable item details.
16/07/2026 - Stock-in notification recipients. Added validation and guidance to help customers use their own notification email addresses instead of fulfilment-provider addresses.
16/07/2026 - Fixed problems opening the unlinked-item flow for product titles containing special characters.
16/07/2026 - Fixed links from the returns screen so they open the relevant order and its returned-items tab.
16/07/2026 - Royal Mail return emails. Corrected the courier-specific wording and links in emails generated for Royal Mail return labels.
16/07/2026 - Scheduled order unlocking. Corrected incomplete unlocking when a timed order lock expires.
16/07/2026 - Inventory images. Added product-image management and image-import support for inventory items.
02/07/2026 - More precise SKU linking. Corrected automatic linking to match the full SKU, either directly or with the customer's configured prefix, avoiding partial matches to a different product.
June 2026
30/06/2026 - Clearer order-edit validation. Improved feedback when an order cannot be saved and adjusted zero-value item checks for UK and international destinations. An address-change edge case is noted below.
30/06/2026 - Fixed message links so they open the relevant order and courier-message tab.
30/06/2026 - Fixed editing and deletion of individual order lines when the same SKU appears more than once.
22/06/2026 - Restore deleted inventory. Added a Deleted Inventory view where customers can find and restore previously deleted products.
22/06/2026 - Fixed validation when changing the date of an existing container booking.
22/06/2026 - Address lookup. Restored the address-lookup feature.
22/06/2026 - Safer inventory imports. Added protection against overwriting barcode, weight and dimension fields for products with stock history, plus checks for malformed barcodes.
09/06/2026 - Added guidance in the FBA shipment tool when the prerequisites for creating a shipment are missing.
09/06/2026 - Longer gift notes. Fixed a length-related failure when saving longer gift notes and improved error feedback. Special-character handling has a qualification in the evidence notes below.
09/06/2026 - Splitting processed orders. Added a processed-status check to block manual splitting of orders that have already been processed.
02/06/2026 - Order import history. Saved uploaded order files and made them available for customers to review and download again.
02/06/2026 - Protection for Amazon FBA documents. Blocked customers from adding or removing additional documents on Amazon FBA orders, with an explanatory message.
May 2026
19/05/2026 - Address autocomplete - Added address lookup and automatic population of address fields during manual order creation.
19/05/2026 - Creating inventory from an unlinked item - Pre-filled and locked the SKU when creating a product from an unlinked order item.
19/05/2026 - Changing a stock-in booking to a container - Closed a validation gap so changing the booking type also captures and validates carton details and the container tracking number.
15/05/2026 - Evri claim handling. Added claim-timing checks that account for the Monday submission schedule, and made rejection reasons visible to customers.
07/05/2026 - Deleted-SKU handling - historical change - Initially allowed a new item to reuse the SKU of a deleted inventory item. This behaviour was superseded by the restoration and duplicate-SKU checks recorded in August.
06/05/2026 - Order activity history - Improved visibility of address and shipping-service changes in the web app's order history, with clearer user attribution for order edits and other actions.
06/05/2026 - Fixed a grid-display failure affecting particular item records.
05/05/2026 - Smoother Open Orders updates. Updated the order grid without reloading the whole page when editing or locking and unlocking orders, preserving the current search.
April 2026
30/04/2026 - Video storage - Video storage has been moved to a dedicated server; this supports the related order and return video retrieval update.
30/04/2026 - Inactive company accounts - Blocked sign-in for users of inactive company accounts and added a clear account-status message.
28/04/2026 - Adding items to orders - Correct product search has been restored, including stock availability and composite products, when creating orders or adding items to existing orders.
22/04/2026 - Issue fixed where opening an order's items could break the page and stop other navigation from working.
22/04/2026 - New-user invitations - Added an email invitation flow so newly created users can set their own passwords.
22/04/2026 - Email-based user accounts - Changed new-user creation to use validated email addresses as login names.
17/04/2026 - Fixed saving of inventory customs fields containing special characters such as #, and added numerical and length validation for commodity codes.
17/04/2026 - Fixed an issue with testing shipping service.
17/04/2026 - Container stock-in details - Added carton-detail pre-filling, required carton information for container bookings, and packing-list generation.
08/04/2026 - Order and return videos - Updated video retrieval to use the new storage server.
02/4/2026 - Shipping rules based on postage costs - Added postage cost as a matching field in shipping-service rules, with between, less-than and greater-than comparisons.
March 2026
23/03/2026 - Order merging - Corrected the cleanup of open-order item records when orders are merged.
23/03/2026 - Container booking date validation - The date formatting issue affecting container validation across time zones has been fixed.
23/03/2026 - Fixed an intermittent order-creation failure that could leave an incomplete order.
16/03/26 - Amazon FBA order attribution - Corrected management-platform value on orders created through the FBA tool to Order Dispatch.
10/03/26 - Weights of automatically added items - Corrected the weight recorded for items added to orders by automatic rules.
08/03/2026 - Gift-note error feedback - Improved feedback when a gift note cannot be saved.
September 2023
29/09/2023 - Order & stock notifications - you can now configure notifications for stock levels, and order exceptions, eg, out of stock orders, or orders that have been unshipped for a number of days.
16/09/2023 - Invoice template designer update - you can now design and configure your invoices and packing slips to printed with orders or used in emails, directly on Order Dispatch.
07/08/2023 - Scrapped inventory items are now listed on the inventory screen so you can keep track of any items that have been returned which were not suitable for re-stocking.
12/07/2023 - Inventory items can now be uploaded using a CSV or Excel files to create stock items in bulk.
06/07/2023 - Download packing lists for spilt orders that you can send to customers to show what was in each box
16/09/2023 - Invoice template designer update - you can now design and configure your invoices and packing slips to printed with orders or used in emails, directly on Order Dispatch.
August 2023
07/08/2023 - Scrapped inventory items are now listed on the inventory screen so you can keep track of any items that have been returned which were not suitable for re-stocking.
July 2023
12/07/2023 - Inventory items can now be uploaded using a CSV or Excel files to create stock items in bulk.
06/07/2023 - Download packing lists for spilt orders that you can send to customers to show what was in each box
June 2023
30/06/2023 - Order upload via csv or Excel file - it is now possible to create orders in bulk from a csv file or Excel file, using your own file format.
29/06/2023 - Split packaging details can be view for orders which have been split. When a large order is split into multiple boxes in one consignment, the packing details can be seen on the 'Split Packaging Details' tab.
15/06/2023 - Shipping rates are now available on OD to download for your account, or to estimate the rate of a specific parcel, it can be found on the Orders menu option, full documentation is available here.
May 2023
02/06/2023 - Product mapping and channel settings added to the channel integration screen
23/05/2023 - Shipping mapping added to channel integration screen, now you can easily control which shipping service from your sales channel connect with the shipping services on OD.
17/05/2023 - Item weights and package weights added to open and processed orders so you can more easily see the weights of parcels, which is particularly useful if you are arranging collections.
16/05/2023 - Channel Integration screen released - found under settings, this is a limited release of the channel integrations module, allows you to turn on and off your sales channels, order sync, and inventory sync as and when required.
06/05/2023 - 'Customer Notes' renamed 'Packing Notes', to differentiate between the three different types of order notes, we have renamed 'Customer Notes' to 'Packing Notes'. These notes are visible to the person who will be packing the order.
05/05/2023 - New 'Reports' screen added - this new screen will allow you to run reports on demand and download the data as a csv or Excel file. If you have any specific requirements for returns that are
04/04/2023 - Manual Order address search - when placing a manual order, it is now possible to search all previous addresses for past orders in the system, and then auto-populate the address of the new order.
02/04/2023 - Auto-locking rules now have 'Shipping Service', and 'Stock Level' available as parameters. Processed Orders search now has customer email address, and product SKU available as search options.
April 2023
25/04/2023 - Auto-save Shopify gift notes - gift notes from Shopify can now be automatically saved against the order to be printed and included at the packing station.
24/04/2023 - FBA settings screen now shows the Amazon barcode, and the system barcode, making it easier to identify which barcode setting you should choose for a particular item.
20/04/2023 - Manual order entry form country list update - the most commonly used countries now appear at the top of the list, making it quicker to find.
10/04/2023 - Unlinked Items screen - the new unlinked items screen can be used to link any items from your sales channels to inventory items on OD, ensuring that stock is updated correctly and orders appear correctly.
March 2023
28/03/2023 - Fulfilment costs are now shown on open orders grid, and when choosing a shipping service for an open order
25/03/2023 - Manual orders have been improved, orders placed using the manual order form will now appear on open orders immediately, unless they need any manual verification, rather than taking 10-15 minutes to be processed first.
20/03/2023 - Inventory screen improvements - can now view and edit all item details by double-clicking on any inventory item. It is also possible to create new stock items and compositions directly on OD. Inventory items have full stats available, including stock history, returns, orders, sold with, and much more.
February 2023
20/02/2023 - Open Orders and Processed Orders screens have a column selection saving function so you can save multiple column choices into 'views' based on your specific requirements.
18/02/2023 - Inventory screen grid update - the main grid for the processed orders screen has been updated and improved, it now includes a column chooser, and data sorting and filtering on all columns to make managing inventory easier.
14/02/2023 - Returns screen now has a toggle to switch between actioned and non-actioned returns, so you can find all of them on one screen.
10/02/2023 - Processed Orders screen grid update - the main grid for the processed orders screen has been updated and improved, it now includes a column chooser, and data sorting and filtering on all columns to make managing orders easier.
January 2023
16/01/2023 - Open Orders screen grid update - the main grid for the open orders screen has been updated and improved, it now includes a column chooser, and data sorting and filtering on all columns to make managing orders easier.
12/01/2023 - Stock In List screen will block composite items - to prevent issues booking stock in, it will now not be possible to add composite items to stock in lists, only the child items can booked in.
December 2022
21/12/2022 - Open Orders search returns processed orders if no matching open orders - if you search on processed orders for an order reference number, and it has already been processed or cancelled, it will now return a list of matching processed orders instead.
08/12/2022 - Warehouse notes - you can now find notes from the warehouse, and send notes back to the warehouse for any open order. This will usually be used by the warehouse to alert you to any issues that are preventing the order from being shipped, eg stock issues, address issues, etc.
01/12/2022 - Editing stock in lists - after being added stock in lists can now be updated, you can now update the tracking number, courier, expected date, etc.
November 2022
11/11/2022 - Auto locking and unlocking of orders - it is not possible to set rules that will cause orders to be automatically locked as soon as they are synced to Order Dispatch, full documentation is available here.
18/11/2022 - Editing order items - it is now possible to edit order items of orders that have already been placed on OD, full documentation is available here.
October 2022
17/10/2022 - Stock in lists now include a delete button, so you can delete completely any list that has not been received yet
17/10/2022 - User management - it is now possible to manage users and permissions directly from Order Dispatch, you can created, edit, and remove users as required. Full documentation is available here.
August 2022
25/08/2022 - Viewing stock in lists now includes a summary of the current status so you can see how much is left to complete at a glance.
20/08/2022 - The import for creating stock-in lists has been simplified - now you only need to import the item details, the details about the shipment itself can be entered into the main form. Documentation has been updated.
11/08/2022 - Returns labels created via OD can now be either My Hermes, or Royal Mail. Returns documentation has been updated and can be found in full here.
06/08/2022 - Stock-in list creation is now available directly on Order Dispatch, you can read the full documentation for the new features here. All customer will be recommended to migrate to this new process as it will significantly speed up receiving stock and provides much better reporting than was previously available.
July 2022
12/07/2022 - Stock-In lists are now visible on Order Dispatch, showing the current status and progress for each list, full documentation will be published shortly.
June 2022
01/06/2022 - Inventory report now shows in-orders stock, and available stock, as well as the total stock level
01/06/2022 - Order sync time has been reduced, so orders should be visible on OD more quickly after the order is placed
20/06/2022 - New 'Actions' menu, lock/unlock, cancel, and delete functions have been merged into a new 'Actions' button that will allow you to use them on multiple orders at the same time.
May 2022
Improvements to search for processed orders, you can now search by customer name and product name, and search speed, in general, has been improved.
Improvements to search for open orders, you can now search by the customer-facing Shopify order number, instead of the system order number.
27/05/2022 - Returns portal settings now include customisable policy fields
Returns improvement - the returns screen can now mark returns as 'actioned' this will remove them from the list, this is to be used if you have already processed a refund/exchange. You can also create a resend/exchange directly from this screen.
Mar 2022
Direct order entry - you can now enter an order directly into OD without using an external integration.
Feb 2022
Direct FBA integration has been added to OD, you can connect your Amazon account and create Amazon shipments without having to leave OD, it will generate all the box labels, barcodes, etc that are required and create all the orders on the system for shipping, full documentation is available here.
Jan 2022
EORI, IOSS, and VAT numbers can be added on the company settings page, required for international shipping.
